Frequently asked questions
Below are nine of our most frequently asked questions. If you can’t find an answer to your particular question, then more FAQs are available here. Alternatively, email your query to us at comms@qaa.ac.uk
Office of the Independent Adjudicator (OIA)
www.oiahe.org.uk
telephone: +44 (0)118 959 9813
Scottish Public Services Ombudsman (SPSO)
www.spso.org.uk
telephone: +44 (0)800 377 7330
Q I have a complaint about my
university. What should I do?
A You should first follow the complaints
procedure of the institution concerned, then, if necessary, contact
the OIA or the SPSO. QAA has no power to consider personal complaints
from students or staff.
If you supply evidence that the institution has jeopardised academic standards or the quality of its programmes QAA will consider opening a Causes for Concern enquiry.
Department for Business, Innovation and Skills (BIS)
www.dcsf.gov.uk/
recognisedukdegrees
Q Is X course at X university accredited/recognised?
A Lists of recognised universities and providers are held by BIS.
Q What level is my qualification?
A Your awarding institution will
be able to tell you. QAA's frameworks for higher education qualifications
in England, Wales and Northern Ireland, and Scotland outline the
different levels.
Q Where can I find, review and compare official information about higher education providers?
A Official information regarding
subjects and universities/colleges can be found at the Unistats
website.
Q How do
I apply to university?
A For full-time undergraduate courses,
contact UCAS. For part-time or postgraduate courses, apply to the
institution you wish to study at.
Q Where can I find
information on further education or lower level qualifications?
A The QCDA, and in Scotland
the SQA, can answer queries about lower level qualifications.
QAA deals with higher education.
Q I have
a qualification from X country. What is the equivalent as a UK qualification?
A UK NARIC provides information
on the comparability of international qualifications.
Q How do I order a
copy of a QAA publication?
A All QAA publications can
be downloaded free of charge from our website. Some publications
are also printed and can be ordered from Linney Direct.
QAA publications
www.qaa.ac.uk/publications
Linney Direct
telephone: +44 (0)1623 450788
email: qaa@linney.com
Q What is
Access to Higher Education (HE)? How do I apply?
A The Access to HE website provides
full details including courses and providers in your local area.
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